Is it possible to integrate abandoned cart emails with 3rd party software like live chat?

Yes, there are a few ways in which this can work.

Option #1 - CSS

If the email input field has a CSS class of .validate-email on it, then MageMail should pick up any changes made to that field and save them for the abandoned cart.

Option #2 - Custom Javascript

If that doesn't work, another option is using custom javascript.  You can use:

  MageMail_Magento.captureEmail(emailValue)

from within your custom javascript.  That will capture the email address for the purposes of the abandoned cart email.

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