A customer complained about the exit modal popping up when they weren't leaving the site

If you have the exit modal enabled and a customer complains that the exit modal popped up before they were even leaving the site, there are a few options:

The way the exit modal triggers is just simply based on the mouse scrolling above the website itself towards the top toolbar in the browser window - there isn't anything very complicated to it.

However, it's definitely common for people to use their mouse in different ways.  Sometimes they might just move it towards the top to get it out of their way, or they might use the scroll bar on the top right of the screen and nudge it just slightly above the top of the website.

We haven't ever been able to reproduce an issue where the exit modal didn't actually trigger based on the mouse moving above the top of website one way or another.

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